Return & Refund Policy

Return and Refund Policy for Verdant Coner

At Verdantconer, we prioritize your satisfaction with every purchase. If you receive your order in a damaged or defective condition, please contact us within 10 days of receipt to initiate a return for a full refund or exchange. Please review our return policy below before proceeding with a return.

Return Eligibility

To qualify for a return, the item(s) must meet the following conditions:

  • Unused, unworn, and in its original condition.

  • All tags and labels attached.

  • Returned in the original packaging, including boxes, bags, or any accompanying materials.

Return Process

To initiate a return, please contact our customer service team at support@verdantconer.com with your order number and reason for return.

Our team will guide you through the return process and provide a return label to send the item(s) to the following address:

770 Walnut Creek Drive NW, Lilburn, GA 30047, USA

Please note:

  • If the return is due to a defective or incorrect item, we will cover the return shipping cost.

  • For any other reason, the customer is responsible for the return shipping cost.

  • We recommend using a trackable shipping service or purchasing shipping insurance to avoid issues with lost or damaged returns.

Inspection and Refund Process

Once we receive your return, we will inspect the item(s) to ensure they meet our return eligibility requirements.

  • If approved, refunds will be processed within 10 business days to the original payment method.

  • If the return does not meet our eligibility requirements, the item(s) will be sent back to you.

When Returns and Refunds Are Accepted

  • Damaged or defective items.

  • Items that differ in design, size, or material from what was ordered.

  • Non-delivered items or items that do not match the description.

For damaged or defective items, please contact us at support@verdantconer.com immediately. We will issue a return label and process a refund or exchange after verifying the issue.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards.

  • Perishable goods.

  • Personalized or customized items (unless defective).

  • Used, washed, or altered items.

  • Items without original tags or packaging.

Refunds

Refunds will be processed back to the original payment method. Depending on your bank’s processing time, it may take up to 10 business days for the refund to appear on your statement.

No Restocking Fees

We do not charge any restocking fees for returned items. Your satisfaction is our top priority, and we aim to make the return process as simple as possible.

Order Cancellations

If you wish to cancel an order, please contact us at support@verdantconer.com as soon as possible.

  • If the order has not been shipped, we will cancel and issue a full refund.

  • If the order has already been shipped, we will provide a return label once the item is received back at our warehouse.

Contact Us

If you have any questions or need further assistance, please reach out to our customer service team at support@verdantconer.com.

Verdant Coner
770 Walnut Creek Drive NW, Lilburn, GA 30047, USA